Timestamp:
Timestamps are formatted in UTC.
Downlink:
Downlink throughput in Kbps (1000Kbps = 1Mbps).
Uplink:
Uplink throughput in Kbps (1000Kbps = 1Mbps).
Ping Drop Rate:
An average approximate packet loss. Disclaimer: pings are lower priority than other traffic so this may overestimate packet loss if the network is congested.
Ping Latency:
Average latency from the Starlink user terminal to the Starlink point of presence measured in ms.
Obstruction Percent Time:
A moving average percentage of time the Starlink user terminal has been obstructed.
Uptime:
The total time since the device was booted.
Signal Quality:
A representation of the current signal quality.
actuator_motor_stuck:
The Starlink actuator motor is stuck
disabled_blocked_country:
Service is disabled because the Starlink is in a restricted service country
disabled_cell_is_disabled:
Service is disabled because the Starlink is in a cell that will not get beams
disabled_data_usage_exceeded_quota:
Service is disabled because the Starlink has exceeded the data usage quota
disabled_invalid_country:
Service is disabled because the Starlink is in an unsupported country
disabled_unsupported_country:
The Starlink device has moved to a country where Starlink is either not enabled or the service plan is limited to a specific region.
disabled_moving_too_fast:
Service is disabled because the Starlink is moving too fast without an aviation service plan
disabled_moving_while_not_mobile:
Service is disabled because the Starlink is moving without a mobile service
disabled_no_active_account:
Service is disabled because the account or associated service line is not active
disabled_no_active_service_line:
The service line associated with the Starlink device is not active or has been cancelled.
disabled_no_service_in_ocean:
Service is disabled because the Starlink is in the ocean without a service that supports maritime
disabled_too_far_from_service_address:
Service is disabled because the Starlink is too far from the service address
ethernet_slow_10mbps:
Ethernet link speed is negotiated to 10 Mbps
ethernet_slow_100mbps:
Ethernet link speed is negotiated to 100 Mbps
high_time_obstruction:
The Starlink is detecting a frequent obstruction in the field of view
mast_not_vertical:
The Starlink is not installed with the mast within 30 degrees off vertical
pop_change:
Starlink point of presence (PoP) location changed. This may cause a short disconnect and IP address change
power_disconnect_detected:
The Starlink detected that the previous reboot was caused by a loss of power
power_supply_thermal_throttling:
The power supply is signaling that it is very hot and close to shutting down
software_update_reboot_pending:
Starlink software update is pending and will reboot at 3 AM local time (+/- 30 minutes)
thermal_shutdown:
The Starlink has exceeded the max temperature thresholds - needs a reboot to recover
thermal_throttle:
The Starlink has exceeded high temperature thresholds and will reduce performance to lower temperature
unable_to_align:
Unable to align to desired tilt direction
This terminal is inactive and does not have any data.
Last API Call (UTC):
Either your terminal or Starshield's API is inoperative, malfunctioning, or disabled.
For more information, please contact the Altagrove team:
571-786-6079
support@altagrove.com
1:
Select desired terminal on the left sidebar.
2:
Select desired time window above.
3:
View data. (Time in UTC)
4:
Click charts to expand view. (Click X or outside to close)
5:
To focus on either Uplink or Downlink, select green and grey tabs.
6:
For an explanation of data, select Data Definitions under Support.
For more information, please contact the Altagrove team:
571-786-6079
support@altagrove.com
